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Academic Service Assistant (Intern)
(We may provide full-time job to good performer after graduation!!!)
Requirement
1. 4th-year university student or undergraduate student, who can work full time at least 3 days per week, 5 days per week is ideal
2. Excellent data analysis skills
3. Very logical thinking
4. Good written and oral communication in English
5. Goal driven and details oriented
Responsibility:
To assist Academic Service Team to do below jobs:
1. Scheduling:
a.Forecasting of demand
b.Communication with centers about the schedules
c.Class allocations to centers and teachers based on the criteria of cost, quality, timezone, teacher availability, levels, slots and so on.
2. Reporting and analysis: produce service performance reports on weekly/monthly basis
3.Day to day operation:
a.Answer emails and cases. Help Customer Relations to investigate and resolve teacher-service related issues
b.Provide support to teaching centers and teachers on issues of technical, grading, timesheet etc.
c.Follow up with centers on teaching performances: evaluation, no show, subs, grading etc.
4.Project support:
a.Initiate ideas and provide inputs for system improvement projects
b.Participate in testing for project release
c.Facilitate project implementation
5.Develop, implement and deliver required training to enable maximum effectiveness and user utilization
6.Identify, develop, promote and improve processes, systems and reports as required to operate at maximum efficiency and consistency |
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发表于 2011-9-13 17:25:23
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