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Job title: Memberof Technical Staff – Field Support Engineer/Global Services
Location: Wuhan
Major Responsibilities:
As member of our Support Services team provide customersand end users with product and technical support by performing the following duties:
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Working with customer onsite most ofthe time, provide high satisfied support service.
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Understand customer’s automation requirements and deliver proposalto the customer.
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Deliver code or test cases on time and provide necessary on-sitedebugging;
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Provide Spirent TestCenter automation support on script level, analysiscode issues and resolve;
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Deliver produce installation,training, technical support, diagnose, hardware and software troubleshoot anddebug.
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Respond incoming Service Requestsfrom customers, Sales Engineers and Sales team via telephone, online networksand email.
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Communicate with Engineers and Product Managers regarding, bugsand follows-up to make sure fixes are received and tested.
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Advises management on product development issues arising fromproduct problems identified through technical support calls with customers.
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Completes and maintains records of customer issues, productdefect, etc, using Spirent’s CRM tools (Salesforce).
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Provide technical support on network layer 2-7 test and automationtest.
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Work close with Global Services and other teams such as salesteam.
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Other duties as assigned / required
Requirement:
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Bachelor's degree or above in telecommunications, engineering orcomputer science;
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Experience of software design and Script language, such as TCL,Ruby, C/C++, JAVA, Perl.
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An established expertise in some of the following protocols andtheir extensions, but not limited to: TCP/IP, OSPF, BGP, VPLS, LDP, RSVP,IS-IS, RIP, MPLS,
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Should have hands on Experience on Network Elements like Routersand Switches
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Some application protocol such as TCP, HTTP, FTP, SIP, RTP/RTSP.
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Experience using Spirent Communications test equipment a plus
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Must be able to work in a fast paced environment and effectivelymanage multiple priorities
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Fluent written and excellent verbal English skills are required
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Ability to write reports and business correspondence, effectivelypresent information and respond to questions from managers, clients, customers,and the employees of the company
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Diverse problem solving requires evaluating best practices – bothfor high customer satisfaction and higher process efficiency within team.
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Ability to work with little supervision on routine daily workloadand projects, setting action plans and timelines independently, withcommunication on progress to management as required.
Nice to have:
1.CCNP/CCIEcertification is a plus.
2.SCPA/SCPEcertification is a big plus.
Contact us：Please send your CV to the address: Intern.HR@spirent.com |
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发表于 2016-12-13 19:54:45
楼主