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公司要在上海建立一个亚太地区最大、即将成为全球最大的运作中心，base在上海，但提供的是面向全球的服务!
这个部门主要招哪些方面的人才：
有保证账户安全的Fraud Prevention Agent，有保证平台商品合规性的AUP Agent，有为客户解决问题的Customer Support Agent（English\Japanese\Mandarin\Cantonese），以及Account Review Agent、Business Support Agent、Compliance Agent……
职位要求是怎样的（因春节后就要入职，所以候选人必须已经毕业，谢谢理解！）：
该职位对大学专业及工作经验无特殊要求，只要您是正规院校本科以上学历即可申请，主要要求如下：
1、英语CET-6及以上水平，读写无障碍；
2、综合素质主要是指逻辑思维能力、人际沟通能力、语言表达能力、团队合作能力等；
3、至于职位所需知识，公司会给予新进员工规范的职前培训，且不会因为培训与员工签订任何附加协议；
4、喜欢与人沟通，乐于与客户打交道，积极热情！
这些职位的薪资待遇是怎样的：
应届生薪资待遇均在市场均价之上，且提供补贴、健身基金、培训基金……等多项福利。
工作地点在哪里：
上海张江高科技园区（地铁二号线张江站下来即到）
投递简历方式：
Name:helen
Mail: xiaomaoyun@126.com
Customer Support Agent
职位描述：
I.GENERAL SUMMARY
Respond to customer inquiries via telephone communication and email transmission in an efficient and effective manner. Customer Service Agents support and troubleshoot Product issues as well as assist in determining resolution for customers. Investigation of customer accounts, transaction logs, bank accounts, bank statements and other customer specific information is used to resolve issues.
II.SPECIFIC DUTIES
1.Respond to inbound service requests via telephone and email inquiries routed to Customer Support.
2.Assist prospective customers with product information and site navigation.
3.Demonstrate the ability to create, add, edit and troubleshoot our auction seller products, website seller tools, and all other products and services provided to eBay customers.
4.Develop and maintain cross functional proficiency within selected skill sets.
5.Exercise judgment in the examination, interpretation, and decisions concerning the resolution of problems and activities to prevent monetary losses as they relate to product functionality.
6.Research and resolve inquiries verbally and in writing.
7.Route customers to appropriate queue when needed.
8.Provide feedback to management regarding necessary changes and updates; including policies, upgrades, and customer care issues.
9.Responsible for attending ongoing training and developing knowledge in all areas of the department.
10.Attend company provided training and maintain compliance with all applicable regulations.
11.Accurately record time using the company tools.
12.Accurately record customer trends using the online tracking tool.
13.Perform related duties as assigned.
Job Requirements
1.Diploma holder or equivalent work experience preferred.
2.6 months experience in a customer support environment preferred.
3.Experience in an Internet company, financial institution or transaction processor preferred.
4.Strong proficiency with the Internet, including the ability to explain Internet functionality to customers via telephone or email.
5.Experience using Microsoft Office products including: Excel, Word, Outlook, and PowerPoint.
6.Basic Knowledge of internal systems & software (Kana, Intranet, Admin Tools, Attack).
7.Ability to function in multiple telephone and email queues covering several product lines.
8.Ability to communicate effectively via telephone by utilizing active listening and clearly speaking to customer.
9.Ability to communicate effectively via email transmission by utilizing proper grammar and punctuation skills.
10.Ability to learn and adapt to new software technologies.
11.Good oral and written English skills.
12.Ability to develop and maintain professional working relationships with co-workers and peers.
13.Well-developed sense of urgency and follow through.
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发表于 2011-12-23 11:13:44
楼主