Job Title: Global Associate Service Program - Technical Support Engineer I
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Technical Support Engineer
The Global Services Associate Program (GSAP) hires candidates locally and trains them centrally. Our Associates are developed through a structured program that combines intensive training and on-the-job mentored experience. This intensive role based-training includes an introduction to the storage industry, best practices and methodologies and the EMC way of doing business. For technical associates, training includes hands-on work with EMC products and platforms, operating systems and storage infrastructure tools. Associates will also receive the foundation necessary to achieve technical certifications (EMC and Non-EMC).
Principal Duties and Responsibilities:
•Provides basic technical support to internal, domestic and international EMC customers within the call center.
•Works as part of a team ensuring smooth transitions for customer and field reported software issues. •Responsible for sharing all acquired knowledge concerning problem resolution with field, and other departments as appropriate. Contributes to centralized problem identification and resolution database.
•Monitors and tracks all software service calls, provides call status updates at regular intervals and communicates status to customers using Customer Service Call Tracking Databases.
•Represents EMC in a professional manner to the customer and EMC field personnel at all times.
•Performs other related duties as assigned.
Skills and Education:
•Incumbent should possess a basic, working knowledge of major operating system software such as UNIX, NT, HPUX, SUN Solaris or AIX. Some positions may also require a working knowledge of MVS.
•Computer systems – Prefer knowledge of CPU, memory, busses, I/O, device drivers, buffering, job scheduling, virtual memory, file systems and file system structure
•Networking –Prefer knowledge of TCP/IP, Ethernet, addressing, mapping, flow control, naming, routing/traffic
•Databases – Prefer knowledge of relational and hierarchal, design, file system organization and indexing
•Understanding of Storage industry (Storage management, Storage Architecture, Business Continuity)
•Incumbent should possess solid organizational, interpersonal, communication, telephone and presentations skills.
•Incumbent should demonstrate the ability to assess and respond appropriately to customer issues in a professional manner.
•Incumbent should possess systematic thinking skills, including the understanding of architectures and interconnectivity
•Incumbent should demonstrate the ability to think critically and efficiently troubleshoot problems/issues
•Education Required: Associate’s Degree (Technical)
•Experience Required: 0-2 Years
•Physical Requirements: No
EMC is an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. EMC does not accept unsolicited Agency Resumes. EMC will not pay fees to any third party agency or firm that does not have a signed “EMC Agency Fee Agreement”.
Who we are?
EMC provides the technologies and tools that can help you release the power of your information. We can help you design, build, and manage flexible, scalable, and secure information infrastructures. And with these infrastructures, you'll be able to intelligently and efficiently store, protect, and manage your information so that it can be made accessible, searchable, shareable, and, ultimately, actionable.
We believe that information is a business’s most important asset. Ideas—and the people who come up with them—are the only real differentiator. Our promise is to help you take that differentiator as far as possible. We will deliver on this promise by helping organizations of all sizes manage more information more effectively than ever before. We will provide solutions that meet and exceed your most demanding business and IT challenges. We will bring your information to life.
Why EMC?
Accelerate your career as you help reinvent the value and impact of information for business everywhere. At EMC, we are leading customers on their journey to cloud computing by enabling them to store, manage, protect and analyze their information assets in a more agile, trusted and cost-effective way. If you are passionate about technology and want to be part of the information management revolution, join more than 50,000+ EMCers around the world who are leading the journey to the cloud.
When you choose EMC, you join a diverse world of innovative thought leaders. At our core is a commitment to workplace diversity, the sustainability of our planet, and community corporate involvement. We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities-all to create a compelling and rewarding work environment
EMC Customer Service Center seeks a well performed Technical Support Engineer to make things work.
What does Customer Service Center do?
EMC support delivery model are Global Customer Service Centers. We have built and implemented centers across the globe – Shanghai, Hopkinton, MA; Cork, Ireland; Tokyo, Japan; and Sydney, Australia. It aims to address customer density, specialized expertise areas, and local language support.
In Shanghai, We established customer service center in 2008. With team growth and product abundant, we cover different EMC product lines and provide multiple-languages technical support, including English, Korean, Japan and Mandarin.
What do we need from you?
· Deliver a professional technical service to our customers
· Constantly help EMC achieve business goal
· Commit to help customers by quickly and effectively isolation technical issues.
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发表于 2014-5-8 12:14:33