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达科电子全球官网：www.daktronics.com
达科电子（上海）有限公司：www.daktronics.com.cn
Position: NOC Monitoring
职位：在线监控与技术支持
This position is responsible for monitoring and providing front line technical support to on-site service for LED displays around the world. They will check for problems, troubleshoot in some situations, alert the proper person of the problem and dispatch service if needed. They will work closely with technical support and customer service to provide the best possible service. They will also record display failure in Amdocs and assist with some CSR functions such as answering calls and reply customer’s emails.
该职位负责为世界各地LED显示屏的现场服务提供监控及一线的技术支持，包括检查故障诊断及排除，及时提醒相关负责人员该问题，并适时委派现场服务，与其他技术支持和客户服务人员紧密协作，为客户提供最优质的服务。其它相关工作包括在内部系统Amdocs上记录显示屏故障，并协助履行客户服务代表职能，如接听客户电话，回复客户邮件等。
该职位为全职岗位非实习，如果你对该职位有兴趣，请将简历直接投递至DakChinaHR@daktronics.com，主题中请注明“职位+姓名+毕业院校+专业”。
Job Duties:
1. Monitor System performance of display systems using Daktronics Intelligent Device management system (IDM) and Webcam.
利用达科公司智能设备管理系统和网络画面来监督各显示器系统的工作状况。
2. Construe information from Daktronics Intelligent Device management system (IDM) to determine if issues need to be elevated per Knowledge Base.
评估和分析达科公司智能设备管理系统所反映的信息，并且判断该信息是否应引起重视。
3. Recognize hardware and software warnings prior to failure to prevent system downtime.
对系统硬件和软件的状况进行必要的监督和确认以防止系统发生故障。
4. Accurately update and maintain technical activities log in Amdocs.
准确地更新和维护与技术上相关的工作并且输入至 Amdocs。
5. Support the Daktronics Customers by answering incoming calls, replying emails and providing assistance.
接听达科电子客户电话，回复客户邮件并提供必要帮助。
6. Communicate system failures with customer service, engineers and markets. Work with resources to resolve all issues in a rapid manner. Ensure the customer is satisfied with Daktronics product and service.
有效地与客户服务，工程师，客户市场沟通有关系统中出现的问题，并且利用各方资源尽快地解决问题以确保客户对公司产品和服务的满意度。
7. Learn Daktronics software such as V1500, V7000, V-Net, and Visiconn.
学习并了解达科公司各个相关软件，如V1500, V7000, V-Net, 和 Visiconn。
8. Utilize tools such as Visiconn, a content management system, and both internal and regional service and support personnel, for controlling and managing display networks.
利用相关工具如Visiconn, 内容管理系统，内部和区域服务和支持来控制和管理显示系统网络。
9. Provide technical direction and support if needed to the on-site technical service companies.
为现场技术服务公司提供技术指导和支持。
Requirements:
1. Bachelor degree in Electronic Engineering, Computer Technical or other related area. CET-6 or applicable work experience is preferred. Fluent in oral English.
2. Good written and verbal communication skills are essential.
3. Ability to work on own with little supervision and be a self-starter.
4. Highly organized and detail orientated.
5. Effectively exercise discretion and independent judgment.
6. Strong interpersonal skills, ability to work in a team setting, and ability to give and receive feedback on work.
7. 12 hours one day on one day off work rotation.
8. Ability to interact with a variety of individuals in a positive, professional manner.
9. Computer skills including Internet navigation, word processing and spreadsheets. Prefer effective keyboard skills.
10. High level of customer service skills.
Location：
上海市普陀区未来岛高新技术产业园（地铁11号线祁连山路站）
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发表于 2014-9-19 10:27:53