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本帖最后由 xiaomaoyun 于 2010-3-3 17:53 编辑
因为eBay 2009年开始要在上海建立一个亚太地区最大、即将成为全球最大的运作中心，所以招人量是很大的，必须分季度有计划招聘，所以从2009年一季度起我们就开始为这个运作中心招贤纳才，目前已经有超过100人成为PayPal的正式员工，希望对电子商务行业有兴趣的同学均可来此一试！
职位要求是怎样的：
该职位对大学专业及工作经验无特殊要求，只要您是正轨院校本科以上学历即可，但是语言要求和综合素质要求非常高，因为我们的客户大部分是外籍人士，且主要通过电话沟通，所以流利的英语口语能力是进入eBay的第一道门槛，综合素质主要是指逻辑思维能力、人际沟通能力、语言表达能力、团队合作能力等，至于职位所需知识，eBay认为只要语言和综合素质过关，知识的获得并不难，eBay会给予新进员工规范的职前培训，且不会因为培训与员工签订任何附加协议。
联系方式：
Name：Helen
Mail：helen@hr-bearhunter.com
职位描述：
The Business Support Merchant Support Agent is responsible for providing primary telephone and email support to small and new accounts, This position must understand the PayPal merchant and auction suite of products and tools, and provide consultative advice to customers through Upsell and outreach programs on products or features based on the features and benefits of all products. Department Agents support and troubleshoot PayPal Product issues as well as provide information and support regarding PayPal risk policies and practices, and assist in determining resolution for customers. Investigation of PayPal accounts, transaction logs, bank accounts, PayPal credit and debit card statements and other customer specific information is used to resolve issues. The position is expected to understand and communicate risk policies, dispute and chargeback procedures and to assist in the acquisition of supplemental information from the customer to enable appropriate management of risk.
SPECIFIC DUTIES
1. Respond to inbound service requests and merchant inquiries via telephone and email routed to the Department in a knowledgeable and timely fashion. Serve as the single point of resolution for the customer.
2. Conduct regular outbound program to deliver merchant education via telephone and email. Ensure new merchants acknowledge general PayPal related policy and process, and facilitate them to activate transactions.
3. Assist customers with product information and site navigation. Ensure that new clients are familiar with PayPal procedures and processes that will impact their ability to manage their on-line businesses.
4. Demonstrate the ability to create, add, edit and troubleshoot our auction seller products, website seller tools, and all other products and services provided to eBay / PayPal customers. Assist the merchant in the selection of the correct PayPal product for his business needs. Provide consultative advice on new products or features that would benefit the Merchants through Upsell or Outreach campaigns.
Education and/or Relevant Experience:
JOB QUALIFICATIONS
A. Education
University diploma or education equivalent
B. Experience
1+ years related experience including:
1. Experience in a customer support environment; PayPal and eBay experience is preferred.
2. Direct work experience in working with difficult customers, delivering complex messages that address company needs for additional information or modified actions by the merchant.
3. Experience in sales, Upsell or cross-sell customer support is preferred.
4. Experience in an Internet company, financial institution or transaction processor preferred.
5. Experience using Microsoft Office products including: Excel, Word, Outlook, and PowerPoint.
6. Strong proficiency with the Internet, including the ability to explain Internet functionality to customers via telephone or email.
D. ADDITIONAL REQUIREMENTS
1. The candidate needs to be able to work any shift within a 24-hour period Monday through Sunday.
2. Must pass PayPal general knowledge assessment.
3. Must pass PayPal specialized knowledge assessment. |
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发表于 2009-12-16 12:38:21
楼主
踩踩。。。