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Customer Support Agent – Japanese Speaker 日语客户服务专员
I. GENERAL SUMMARY
Respond to Japanese customer inquiries via telephone communication and email transmission in an efficient and effective manner. Customer Service Agents support and troubleshoot Product issues as well as assist in determining resolution for customers. Investigation of customer accounts, transaction logs, bank accounts, bank statements and other customer specific information is used to resolve issues.
II. SPECIFIC DUTIES
1. Respond to inbound service requests via telephone and email inquiries routed to Customer Support.
2. Assist prospective customers with product information and site navigation.
3. Exercise judgment in the examination, interpretation, and decisions concerning the resolution of problems and activities to prevent monetary losses as they relate to product functionality.
4. Research and resolve inquiries verbally and in writing.
5. Provide feedback to management regarding necessary changes and updates; including policies, upgrades, and customer care issues.
6. Accurately record time using the company tools.
7. Accurately record customer trends using the online tracking tool.
III. JOB QUALIFICATIONS
1. Diploma holder or equivalent work experience preferred.
2. Good oral and written Japanese and English skills.
3. 6 months experience in a customer support environment preferred.
4. Experience in an Internet company, financial institution or transaction processor preferred.
5. Ability to function in multiple telephone and email queues covering several product lines.
6. Ability to communicate effectively via telephone and email transmission by utilizing active listening and clearly speaking to customer.
7. Strong proficiency with the Internet, including the ability to explain Internet functionality to customers via telephone or email.
8. Ability to learn and adapt to new software technologies.
9. Ability to develop and maintain professional working relationships with co-workers and peers.
10. Well-developed sense of urgency and follow through.
联系方式：
Name：Helen
Mail：xiaomaoyun@gmail.com |
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发表于 2010-7-9 13:36:46
