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公司为世界500强，目前在上海筹备一个面向亚太地区提供服务的call center，主要客户是中国大陆、香港、TW、新加坡、韩国、日本等，所有人员都是双语人才，英语基本交流无障碍。
有意者可投递简历：
Name: Helen
Mail: xiaomaoyun@126.com
Tel: 021-51709166/7
职位要求是怎样的：
该职位对大学专业及工作经验无特殊要求，只要您是正轨院校本科以上学历即可，但是语言要求和综合素质要求非常高，因为我们的客户大部分是外籍人士，且主要通过电话沟通，所以流利的英语口语能力是进入的第一道门槛，综合素质主要是指逻辑思维能力、人际沟通能力、语言表达能力、团队合作能力等，至于职位所需知识，公司认为只要语言和综合素质过关，知识的获得并不难，公司会给予新进员工规范的职前培训，且不会因为培训与员工签订任何附加协议。
薪资待遇：
每个候选人入职前都有不到2个月的职前培训，培训期就包括在试用期内，试用期薪资不打折。公司会给员工内部培训，缴纳四金，缴纳补充的医疗保险，季度奖金，，，等
工作地点：
上海张江高科
I. GENERAL SUMMARY
Claim Agents will be responsible for reviewing responses from sellers submitted as a result a buyer’s reports of fraudulent or unfair practices. This position will require the Claim Agent to use discretionary decision making skills in the completion or cancellation of pending reversals, restriction of accounts when appropriate, closing of claims filed through PayPal’s Consumer Protection Policies when appropriate, and taking other discretionary action to resolve claims. This position will require the Claim Agent to apply the seller and buyer protection policy for case completion when appropriate. This will require a thorough understanding of buyer and seller protection policies, all fraud and Claim policies, as well as supporting tools. This position will also require response to customer inquiries via telephone communication and email transmission in an efficient and effective manner related to all dispute questions. The agent may also be responsible for paying out claims directly from PayPal.
II. SPECIFIC DUTIES
1. Handling call or email from customer for claim case and inquiry.
2. Reviewing and attaching customer responses to claims filed against them or on their behalf.
3. Completing or canceling pending reversals when appropriate.
4. Restricting accounts when appropriate.
5. Closing of claims filed through PayPal’s Consumer Protection Policies.
6. Application of the seller and buyer protection policy for case completion when appropriate.
7. Effectively identifying problems and issues by performing relevant research using the appropriate tools.
8. Escalating appropriately to Fraud Investigations.
9. Communicate effectively and concisely with customers, merchants, acquirers and issuers in pursuit of resolution on cases in written form (when required) without spelling or grammatical errors and verbally interacting (when required) on a professional, mature level even in adverse situations.
10. Review limited PayPal accounts and determine the legitimacy of the account and account holder. Methods to accomplish this include reviewing faxes documentation including: driver’s licenses, credit card statements, bank account statements, utility bills, etc, various websites to confirm information on an account, message and customer history in Kana, and account information in Administrative tools. This also includes determining cases that need to be resolved by the customer to lift their Limited Access.
11. Provide feedback to management regarding necessary changes and updates; including policies, upgrades, and customer care issues.
12. Maintain and promote a positive attitude while meeting productivity goals.
13. Continually display initiative to take on additional responsibilities toward professional growth.
14. Attend company provided OFAC and BSA training and be in compliance with all regulations.
15. Pass certification testing within the first six months of employment and recertify annually (minimum certification score is 90%).
16. Perform related duties as assigned.
17. Answer phone calls for Customer Service, all Risk Operations departments, and customers.
18. Maintain departmental standards for Production, Quality, and Customer Satisfaction (CSAT).
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发表于 2010-12-6 10:29:19
楼主
顶起哦