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本帖最后由 xiaomaoyun 于 2011-12-5 10:59 编辑
首先介绍下eBay PayPal：
eBay (NASDAQ:EBAY; http://www.ebay.com)是全球最大的交易网站之一。经过十年的发展，eBay 成长为历史上发展最快的公司之一。目前eBay在全球33个国家和地区设有分支机构，拥有超过2.12亿注册用户，被誉为全球互联网上最受欢迎的购物网站。
PayPal是eBay旗下的一家公司，类似于淘宝的支付宝，是eBay的支付平台。PayPal服务建立在现有的银行账户和信用卡的金融基础设施之上，致力于让个人或企业通过电子邮件，即可安全、轻松的在线支付和接收款项。
投递简历方式：
Name: Helen
Mail: xiaomaoyun@126.com
普通话客服
1、普通话标准；
2、英语四级及以上水平；
3、耐心、细致，良好的沟通、倾听、电话应对技巧；
4、有客户服务行业工作经验者优先考虑；
5、熟练操作MS office word及outlook；
6、具有团队合作精神；
7、有呼叫中心从业经验者优先。
职位的薪资待遇是怎样的：
候选人一旦接到书面offer，即将成为公司的正式员工，应届生薪资待遇均在市场均价之上，且提供社保金、住房公积金、补充医疗保险、生活补贴、健身基金、培训基金、季度奖金、年底双薪……等多项福利。
工作地点在哪里：
上海张江高科技园区（地铁二号线张江站下来即到）
Customer Support Agent
职位描述：
I.GENERAL SUMMARY
Respond to customer inquiries via telephone communication and email transmission in an efficient and effective manner. Customer Service Agents support and troubleshoot Product issues as well as assist in determining resolution for customers. Investigation of customer accounts, transaction logs, bank accounts, bank statements and other customer specific information is used to resolve issues.
II.SPECIFIC DUTIES
1.Respond to inbound service requests via telephone and email inquiries routed to Customer Support.
2.Assist prospective customers with product information and site navigation.
3.Demonstrate the ability to create, add, edit and troubleshoot our auction seller products, website seller tools, and all other products and services provided to eBay customers.
4.Develop and maintain cross functional proficiency within selected skill sets.
5.Exercise judgment in the examination, interpretation, and decisions concerning the resolution of problems and activities to prevent monetary losses as they relate to product functionality.
6.Research and resolve inquiries verbally and in writing.
7.Route customers to appropriate queue when needed.
8.Provide feedback to management regarding necessary changes and updates; including policies, upgrades, and customer care issues.
9.Responsible for attending ongoing training and developing knowledge in all areas of the department.
10.Attend company provided training and maintain compliance with all applicable regulations.
11.Accurately record time using the company tools.
12.Accurately record customer trends using the online tracking tool.
13.Perform related duties as assigned.
Job Requirements
1.Diploma holder or equivalent work experience preferred.
2.6 months experience in a customer support environment preferred.
3.Experience in an Internet company, financial institution or transaction processor preferred.
4.Strong proficiency with the Internet, including the ability to explain Internet functionality to customers via telephone or email.
5.Experience using Microsoft Office products including: Excel, Word, Outlook, and PowerPoint.
6.Basic Knowledge of internal systems & software (Kana, Intranet, Admin Tools, Attack).
7.Ability to function in multiple telephone and email queues covering several product lines.
8.Ability to communicate effectively via telephone by utilizing active listening and clearly speaking to customer.
9.Ability to communicate effectively via email transmission by utilizing proper grammar and punctuation skills.
10.Ability to learn and adapt to new software technologies.
11.Good oral and written English skills.
12.Ability to develop and maintain professional working relationships with co-workers and peers.
13.Well-developed sense of urgency and follow through.
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发表于 2011-11-21 11:36:46
楼主