【Ebay PayPal实习】Customer Solution Intern-Japanese/Cantonese Speaker

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We are now in the process of hiring CS JP/CA interns who will graduate in 2012 or 2013.

If you are interested in this position, please send your resume to sha-hire@ebay.com with email subject of ‘position-graduation year’ (Example: CS CA Intern-2013).

Customer Solution Specialist –Japanese Speaker
日语客户服务专员(实习生职位)

I.GENERAL SUMMARY

Respond to Japanese customer inquiries via telephone communication and email transmission in an efficient and effective manner. Customer Service Specialists support and troubleshoot Product issues as well as assist in determining resolution for customers. Investigation of customer accounts, transaction logs, bank accounts, bank statements and other customer specific information is used to resolve issues.

II.SPECIFIC DUTIES

1. Respond to inbound service requests via telephone and email inquiries routed to Customer Support.
2. Assist prospective customers with product information and site navigation.
3. Exercise judgment in the examination, interpretation, and decisions concerning the resolution of problems and activities to prevent monetary losses as they relate to product functionality.
4. Research and resolve inquiries verbally and in writing.
5. Customer care issues.
6. Accurately record time using the company tools.
7. Accurately record customer trends using the online tracking tool.

III.JOB QUALIFICATIONS

1. Bachelor degree graduated in 2012 / 2013 preferred.
2. Good oral and written Japanese and English skills.
3. 4-5 working days per week preferred.
4. Have internship experience in a customer support environment/ an Internet company/financial institution or transaction processor preferred.
5. Ability to function in multiple telephone and email queues covering several product lines.
6. Ability to communicate effectively via telephone and email transmission by utilizing active listening and clearly speaking to customer.
7. Strong proficiency with the Internet, including the ability to explain Internet functionality to customers via telephone or email.
8. Ability to learn and adapt to new software technologies.
9. Ability to develop and maintain professional working relationships with co-workers and peers.
10. Well-developed sense of urgency and follow through.

Customer Solution Specialist –Cantonese Speaker
广东话客户服务专员(实习生职位)

I. GENERAL SUMMARY

Respond to Cantonese customer inquiries via telephone communication and email transmission in an efficient and effective manner. Customer Service Specialists support and troubleshoot Product issues as well as assist in determining resolution for customers. Investigation of customer accounts, transaction logs, bank accounts, bank statements and other customer specific information is used to resolve issues.

II. SPECIFIC DUTIES

1. Respond to inbound service requests via telephone and email inquiries routed to Customer Support.
2. Assist prospective customers with product information and site navigation.
3. Exercise judgment in the examination, interpretation, and decisions concerning the resolution of problems and activities to prevent monetary losses as they relate to product functionality.
4. Research and resolve inquiries verbally and in writing.
5. Customer care issues.
6. Accurately record time using the company tools.
7. Accurately record customer trends using the online tracking tool.

III. JOB QUALIFICATIONS

1. Bachelor degree graduated in 2012 / 2013 preferred.
2. Good oral and written Cantonese skills.
3. 4-5 working days per week preferred.
4. Have internship experience in a customer support environment/ an Internet company/financial institution or transaction processor preferred.
5. Ability to function in multiple telephone and email queues covering several product lines.
6. Ability to communicate effectively via telephone and email transmission by utilizing active listening and clearly speaking to customer.
7. Strong proficiency with the Internet, including the ability to explain Internet functionality to customers via telephone or email.
8. Ability to learn and adapt to new software technologies.
9. Ability to develop and maintain professional working relationships with co-workers and peers.
10. Well-developed sense of urgency and follow through.