达科电子亚太总部招聘信息技术部实习生/IT Helpdesk Intern

dake-hr

IT Helpdesk Intern (亚太总部)
达科电子全球官网：www.daktronics.com
达科电子（上海）有限公司：www.daktronics.com.cn

Job title：IT Helpdesk Intern
Department：IT
Job Duties:

1. Maintain computer and peripheral systems (desktops, laptops, mobile devices, VoIP phones, virtual desktops, printers) at Shanghai and remote offices for Daktronics’ employees and the manufacturing line.
为上海总部及其他地区分公司的计算机设备、产线及外部设备（如移动设备、虚拟台式机、打印机等）提供维护；
2. Provide first line troubleshooting for Daktronics employees and hands on support for extended IT team members for servers and switching by answering calls and resolving issues assigned via the internal ticket system.
协助其他IT团队成员工作，通过电话及内部IT日志系统，在第一时间为公司员工提供及时的故障排查；
3. Setup appropriate hardware devices while communicating to employees (our customers) pre/post-delivery and providing any additional support to make implementations a success.
根据公司要求为员工或客户安装合适的硬件设备，为客户提供交货前后的技术支持；
4. Troubleshoot issues and escalate as needed.  
根据主管要求协助故障排除、软件升级等工作；
5. Participate with IT Infrastructure to provide communication closet task work such as install racks, cable management, switches, routers, kvms and power peripherals.
协助通信设备维护及机房管理，如安装机架、电缆管理、交换机、路由器、KVMs和电力设备等；
6. Coordinate installation, rework and configuration with outside vendors and internal groups for down time in the facility.
协助外部供应商及同事及做好设备的安装、返修及故障排查工作；
7. Propose solutions, prepare plans, effectively implement, document and support.  Consistently complete quality work in a timely manner, inspects own work, and quickly learns new tasks.
协助解决方案、改进建议及相关文档支持工作，及时高效地完成任务，自我监督、自我检查并能很快接受新任务；
8. Work scheduled and unscheduled time as needed to effectively support the system and our goal of no unscheduled down time for all locations and employees in Asia Pacific.
能接受弹性的工作时间以支持整个亚太地区系统的高效运转；
9. Work well independently, and effectively contribute to our team environment.  Follow and improve our structure and procedures for change management, engineering and other Corporate and team disciplines.
能够独立、高效地完成工作，关注公司总部及其他部门的政策更新与管理变革；
10. Perform other duties as assigned or needed to meet customer and department expectations.
完成安排的其他任务；
11. Computer and IT peripheral purchase and IT assets management.
IT设备的采购管理。

有意向的同学请将简历直接投递至DakChinaHR@daktronics.com，主题中请注明“职位+姓名+何时毕业”。

Location：
上海市普陀区未来岛高新技术产业园（地铁11号线祁连山路站）

dake-hr

该职位还在招聘中，有意向的同学赶快投简历啦！