【SAP实习】SAP Cloud Support Engineer Intern

saphr

世界500强，全球最大ERP软件公司SAP招Cloud Support Engineer实习生，每周实习4天及
以上，持续6个月以上，福利大大的有，税前200/天+免费午餐+饮料。

职位详情：

岗位职责
1. 该职位主要负责技术支持客户服务类工作，有强烈意愿想做技术岗者请慎投
2. 研一暑假的学生最好，最短实习6个月，每周最少来四天
3. 英文流利，英文日文均流利更佳
4. 对技术背景无要求，计算机毕业更好，非理科专业的学生只要语言好，性格外向，沟通
强均可
5. 有面向客户实习经历者优先

JOB DESCRIPTION
PURPOSE AND OBJECTIVES
We are looking for energetic and innovative talents to build SAP Cloud Support
in China, one of four Global support delivery centers in world.
In support capacity, you will be responsible for trouble-shooting and solving
incoming customer problems, which are reported through online System or in dir
ect contact with the customer. This will, at times, involve liaising with deve
lopment. Utilizing team work, knowledge databases, problem simulation and work
ing remotely on customer systems, we resolve issues while achieving excellent
customer satisfaction. You will be part of a team tasked with developing SAP S
upport Processes. As such you will need to have an open mind, be very flexible
and drive ideas on how to use the latest technology to optimize our customer
support.
SAP Cloud Support covers all on-demand products from SAP, such as SAP Business
ByDesign, SAP Cloud for Customer, SAP Cloud for Travel and Expense, SuccessFa
ctors and more to come.

EXPECTATIONS AND TASKS
-Analyze and resolve customer messages by means of knowledge databases and/or
verifying customizing entries or hardware parameters.
-Provide recommendations for improvement regarding Product and Support process
to Development Support.
-Provide consulting for customers on procedural issues and queries.
-Share knowledge with the team.
-Maintain Technical Knowledge Database.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
EDUCATION
-Third or Fourth year of BS candidate; Second or Third year of MS candidates,
Can meet minimum 4 days full time per week and can last for six months.
-No specific requirements about major, in business management, engineering, sc
ience and other relevant disciplines are preferable

SKILLS
-Must be good and effective oral and written English skills; Japanese language
will be a plus.
-Excellent interpersonal and communication skills (oral/written).
-Good knowledge in computer network, cloud computing and mobile technologies e
tc. will be a plus.
-Good knowledge in Business Application is a plus.

MINDSETS
-Strong customer and quality focus
-Good team player   
-Proactive work attitude to drive project/task from start to completion
-Demonstrated problem solving/analytical skills
-Willing to learn new knowledge and take challenging tasks
-Able to handle multiple tasks in parallel
-Self-motivated and goal achiever without close supervision
-High level of mental maturity

WORK EXPERIENCE
-Not required
-Previous internship or working experience on a customer facing position is a
plus.

对该Intern职位感兴趣的同学把简历砸到这个邮箱哦：jennie.gu@sap.com