【招聘】微创软件招赴微软win server论坛技术支持工程师

nokila

主要就是通过论坛和邮件对全球win server客户进行技术支持，英语读写能力要好，口语一般即可，要有一年（至少半年）以上工作经验，最好能做过多个server的项目，对于排错和维护有比较多的经验，pay一般在6k-8k。欢迎大家互相推荐~！！！
如果有兴趣的同志可以发简历到
i-monica@wicresoft.com


以下是具体的JD:

New Position Information for Vendor Company
Job Title        English TechNet Forum Support Engineer (In-house Vendor)
The role of TechNet Forum Support Engineer (CS Position) is to provide and facilitate the delivery of responsive and reliable technical solutions and information to worldwide IT Professionals through forum-based electronic support.

Core Responsibilities

        Problem Resolution
        Provide and facilitate the delivery of technical solutions and information to customers in English.
        Understand and learn MS products and technologies.
        Accept and resolve problems as appropriate for individual skill level.
        Escalate problems as necessary.
        Meet service delivery guidelines within the principles of the Customer Focused Culture.
        Responsible for achieving the team business goal of the service request volume and customer satisfaction rate.

Effective Communication
        Utilize effective verbal/written skills to communicate with partners and peers.

Knowledge Sharing Contribution
        Welcome and initiate collaboration as necessary.
Facilitating Responsibilities
        Effective Communication
        Demonstrate ability to recover from dissatisfied-customer situations.

Knowledge Sharing Contribution
        Contribute to content and technical community efforts.
        Provide mentoring and training to others within your technical specialty.




Requirements and Skills

                Bachelor degree. Better in computer science or EE
        Certification in CET-4 is a must. Better in CET-6.
        Enthusiasm for and experience with Microsoft products, and passion for Microsoft technologies.
        MCP Certified in at least one of the technologies supported is preferred
        In-depth understanding of at least 2 of the following technologies:
1.        Windows operating system, including Windows XP/Vista, 2000/2003, including server management, networking, Active Directory, IIS, ISA, etc.
2.        Messaging product, including Exchange server and Outlook.
3.        Small Business Server.
4.        Windows System Management Server, Microsoft Operations Manager.
        Good Communication skill. Excellent written and verbal communication skills in both Chinese and English.
        Ability to work in a fast paced environment
        Excellent demonstrated customer service skills, one year technical support experience is preferred
        Consulting or service related working experience is a preference.



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另，有人有兴趣来做我同事么？就在紫竹。。微创软件做hr。。负责招聘的，50/day，有兴趣的站内pm我。。。

nokila

upup~~