【全职】招聘韩语客服

xiaomaoyun

首先介绍下eBay PayPal：
eBay (NASDAQ:EBAY; http://www.ebay.com)是全球最大的交易网站之一。经过十年的发展，eBay 成长为历史上发展最快的公司之一。目前eBay在全球33个国家和地区设有分支机构，拥有超过2.12亿注册用户，被誉为全球互联网上最受欢迎的购物网站。
PayPal是eBay旗下的一家公司，类似于淘宝的支付宝，是eBay的支付平台。PayPal服务建立在现有的银行账户和信用卡的金融基础设施之上，致力于让个人或企业通过电子邮件，即可安全、轻松的在线支付和接收款项。

投递简历方式：
Name: Helen
Mail: xiaomaoyun@gmail.com

Customer Support Agent - Korean Speaker韩语客户服务代表




General Summary:
Proactive communicate with customer or respond to customer from Korean inquiries via email/phone in an efficient and effective manner in Korean and English.
Specific Duties:
1. Respond to live chat service/email/phone inquiries routed to Customer Support, solve customer’s inquiry in time
2. Outreach customers with product information and site navigation in Korean and English.
3. Exercise judgment in the examination, interpretation, and decisions concerning the resolution of problems.
4. Summarize and provide customer feedback to management.
5. Accurately record customer trends using the online tracking tool.
6. Perform related duties as assigned.


Job Requirements

1. Good Korean speaking capability. Native Korean preferred.
2. Good oral and written English skills.
3. Diploma holder or equivalent work experience preferred.
4. 1 year experience in a customer support environment preferred.
5. Experience in an Internet company, Customer service representative preferred.
6. Strong proficiency with Microsoft Office and the Internet
7. Team work, good communication skills and self-motivated