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公司为世界500强，目前在上海筹备一个面向亚太地区提供服务的call center，主要客户是中国大陆、香港、TW、新加坡、韩国、日本等，所有人员都是双语人才，英语基本交流无障碍。
有意者可投递简历：
Name: Helen
Mail: xiaomaoyun@126.com
Tel: 021-51709166/7
职位要求是怎样的：
该职位对大学专业及工作经验无特殊要求，只要您是正轨院校本科以上学历即可，但是语言要求和综合素质要求非常高，因为我们的客户大部分是外籍人士，且主要通过电话沟通，所以流利的英语口语能力是进入的第一道门槛，综合素质主要是指逻辑思维能力、人际沟通能力、语言表达能力、团队合作能力等，至于职位所需知识，公司认为只要语言和综合素质过关，知识的获得并不难，公司会给予新进员工规范的职前培训，且不会因为培训与员工签订任何附加协议。
薪资待遇：
每个候选人入职前都有不到2个月的职前培训，培训期就包括在试用期内，试用期薪资不打折。公司会给员工内部培训，缴纳四金，缴纳补充的医疗保险，季度奖金，，，等
工作地点：
上海张江高科
JOB TITLE:Customer Support Agent
I.GENERAL SUMMARY
Respond to customer inquiries via telephone communication and email transmission in an efficient and effective manner. Customer Service Agents support and troubleshoot Product issues as well as assist in determining resolution for customers. Investigation of customer accounts, transaction logs, bank accounts, bank statements and other customer specific information is used to resolve issues.
II.SPECIFIC DUTIES
1.Respond to inbound service requests via telephone and email inquiries routed to Customer Support.
2.Assist prospective customers with product information and site navigation.
3.Dem**trate the ability to create, add, edit and troubleshoot our auction seller products, website seller tools, and all other products and services provided to eBay customers.
4.Develop and maintain cross functional proficiency within selected skill sets.
5.Exercise judgment in the examination, interpretation, and decisi** concerning the resolution of problems and activities to prevent monetary losses as they relate to product functionality.
6.Research and resolve inquiries verbally and in writing.
7.Route customers to appropriate queue when needed.
8.Provide feedback to management regarding necessary changes and updates; including policies, upgrades, and customer care issues.
9.Resp**ible for attending ongoing training and developing knowledge in all areas of the department.
10.Attend company provided training and maintain compliance with all applicable regulati**.
11.Accurately record time using the company tools.
12.Accurately record customer trends using the online tracking tool.
13.Perform related duties as assigned.
Job Requirements
1.Diploma holder or equivalent work experience preferred.
2.6 months experience in a customer support environment preferred.
3.Experience in an Internet company, financial institution or transaction processor preferred.
4.Strong proficiency with the Internet, including the ability to explain Internet functionality to customers via telephone or email.
5.Experience using Microsoft Office products including: Excel, Word, Outlook, and PowerPoint.
6.Basic Knowledge of internal systems & software (Kana, Intranet, Admin Tools, Attack).
7.Ability to function in multiple telephone and email queues covering several product lines.
8.Ability to communicate effectively via telephone by utilizing active listening and clearly speaking to customer.
9.Ability to communicate effectively via email transmission by utilizing proper grammar and punctuation skills.
10.Ability to learn and adapt to new software technologies.
11.Good oral and written English skills.
12.Ability to develop and maintain professional working relati**hips with co-workers and peers.
13.Well-developed sense of urgency and follow through.
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发表于 2010-11-29 12:33:53