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首先介绍下eBay PayPal：
eBay (NASDAQ:EBAY; http://www.ebay.com)是全球最大的交易网站之一。经过十年的发展，eBay 成长为历史上发展最快的公司之一。目前eBay在全球33个国家和地区设有分支机构，拥有超过2.12亿注册用户，被誉为全球互联网上最受欢迎的购物网站。
PayPal是eBay旗下的一家公司，类似于淘宝的支付宝，是eBay的支付平台。PayPal服务建立在现有的银行账户和信用卡的金融基础设施之上，致力于让个人或企业通过电子邮件，即可安全、轻松的在线支付和接收款项。
职位要求是怎样的：
该职位对大学专业及工作经验无特殊要求，只要您是正轨院校本科以上学历即可，但是语言要求和综合素质要求非常高，因为我们的客户大部分是外籍人士，且主要通过电话沟通，所以流利的英语口语能力是进入eBay的第一道门槛，综合素质主要是指逻辑思维能力、人际沟通能力、语言表达能力、团队合作能力等，至于职位所需知识，eBay认为只要语言和综合素质过关，知识的获得并不难，eBay会给予新进员工规范的职前培训，且不会因为培训与员工签订任何附加协议。
工作地点在哪里：
上海张江高科技园区（地铁二号线张江站下来即到）
联系方式：
Name：helen
Mail：xiaomaoyun@126.com
Phone:51709166
JOB TITLE:Fraud Prevention Agent
I.GENERAL SUMMARY
Fraud Prevention Agents are required to work through a number of pre-determined fraud queues, kana email queues, and service requests to identify potentially fraudulent accounts and take all appropriate actions. Agents will complete their investigation using multiple resources including customer contact, contacting banks and credit card issuers, reviewing PayPal activity, eBay rating, phone matches, IP Search, and various websites, etc. Agents may be required to contact account holders - both senders and recipients - in order to verify the authenticity of transactions and/or activity. Finally, a variety of documentation may be reviewed including credit card statements, bank account statements and customer response, etc, in order to determine the legitimacy of the account and account holder.
II.SPECIFIC DUTIES
A.Contacting account holders in an effort to verify activity and mitigate loss
B.Responsible for working fraud queues, service requests and other item processing related to Spoof, Credit Card, ACH, IP Matches and other Fraud indicator queues on a daily basis.
C.Effectively identify problems and issues by performing relevant research using the appropriate tools.
D.Analyze account history and trends to make sure all appropriate restriction/dismissal decisions are made on each account reviewed.
E.Responsible for working assigned fraud and dispute queues, emails and service requests, as well as other fraud processing items on a daily basis.
F.Analyze account history and trends to take appropriate action on accounts.
G.Communicate effectively and concisely with all applicable parties in pursuit of resolution of cases in written form (when required) without spelling or grammatical errors and verbally interacting (when required) on a professional, mature level even in adverse situations.
H.Review PayPal accounts and determine the legitimacy of the account and account holder and associated risk. Methods to accomplish this include reviewing documentation including: customer contact, driver’s licenses, credit card statements, bank account statements, utility bills, transaction history, other fraud indicators, etc, various websites to confirm information on an account, message and customer history in Kana, and account information in Administrative tools.
I.Continually monitor cases and reports to identify trends and notify management of information gleaned from that activity.
J.Provide feedback to management regarding necessary changes and updates; including policies, upgrades, and potential queue changes.
K.Perform related duties as assigned.
III.Required Performance
A.Meet or exceed all published standards measured monthly and YTD
B.Maintain acceptable level of job discretion. Performance is evaluated against the ability to make judgment calls, the ability to make sound decision, a desire to make decisions, displaying a heightened level of accountability, demonstrating a sense of responsibility, confidentiality and professionalism.
C.Maintain acceptable level of teamwork by incorporating a positive attitude, being supportive in words and actions, embodying the core values of PayPal, and communicating with all levels both within the existing team & anyone outside the direct reporting structure.
D.Maintain acceptable level of commitment which includes more than just showing up for work, more than just performing expectations, seeking out additional responsibilities (not OT), volunteering for special projects, demonstrating dedication by working overtime and holidays if necessary to maintain adequate staffing levels, and identifying oneself as a go-to individual, flexibility with change and a passion for the product and company.
E.Attend company provided OFAC and BSA training and be in compliance with all regulations.
F.Pass certification testing within the first six months of employment and recertify annually (minimum certification score is 90%).
G.Maintain and promote a positive attitude while meeting productivity goals.
H.Continually display initiative to take on additional responsibilities toward professional growth.
I.Remain informed concerning current and future Push initiatives by completing and passing all related testing. |
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发表于 2011-5-31 13:14:05
楼主