【全职】美资+电商-----Compliance Agent合规分析专员

xiaomaoyun

eBay Customer Support Center亿贝管理（上海）有限公司
eBay中国客户支持中心位于上海。目前通过电子邮件、在线实时答疑及热线电话的方式为中国、香港、台湾、澳门等地区的用户提供及时高效的服务，此外，其业务范围已扩展至日本、韩国及东南亚地区。
作为eBay的重要职能部门，eBay中国客户服务中心在增强客户忠诚度、提高首次解决率、改善用户体验等方面一直发挥着积极作用，并曾被评选为国家最佳呼叫中心。

PayPal美银宝信息技术（上海）有限公司
Paypal是eBay旗下的一家公司, 世界领先的网上支付服务提供商，允许用户在不共享财务信息的情况下进行支付活动，且灵活支持余额支付、银行转账、信用卡支付或是推广筹资。倚靠分布于世界190个市场24种币种的8700万以上有效账户，Paypal能够支持跨境、转换币种及语言的全球电子商务支付。
在eBay跨国贸易中，PayPal为您提供安全高效的一站式支付方案，集国际流行的信用卡，借记卡，电子支票等支付方式与一身。帮助买卖双方解决各种交易过程中的支付难题。目前在跨国交易中超过90%的卖家和超过85% 的买家认可并正在使用PayPal 电子支付业务。PayPal在2009年交易总值达到720亿美元，占全球电子商务交易总值的15%，其中24%属于跨境交易。Paypal 已获得20项以上来自互联网工业以及商务圈的荣誉，包括2006 Webby Award for Best Financial Service site以及最近获得的2010 Economist Innovation Award for Business Process。

有意者可投递简历：
Name: helen
Mail: xiaomaoyun@126.com
Tel: 021-51709166/7

职位要求是怎样的：
该职位对大学专业及工作经验无特殊要求，只要您是正轨院校本科以上学历即可，但是语言要求和综合素质要求非常高，因为我们的客户大部分是外籍人士，且主要通过电话沟通，所以流利的英语口语能力是进入eBay的第一道门槛，综合素质主要是指逻辑思维能力、人际沟通能力、语言表达能力、团队合作能力等，至于职位所需知识，eBay认为只要语言和综合素质过关，知识的获得并不难，eBay会给予新进员工规范的职前培训，且不会因为培训与员工签订任何附加协议。

Compliance Agent
Primary Job Responsibilities

1. Apply investigatory and pattern recognition skills when collecting data and building account takeover cases.
2. Apply problem solving and good judgment when making decisions to file SARs with the Singapore Treasury Department.
3. Review reported suspicious activity leads, perform an investigation and make a recommendation on course of action for SAR filing on money laundering cases.
4. Use judgment, based on guidelines, on locking accounts if there is a suspected OFAC violation.
5. Communicate via email with customers requesting documentation
6. Review documentation received and make a determination to unlock accounts restricted for suspected OFAC violations
7. Identifying and implementing reports to review PayPal accounts and transactions for potential violations.
8. Processing queue items in a timely manner including OFAC SDN, Bank of England, Kana and Spoof SR queues.
9. Maintain a working knowledge of all AML laws and regulations, including PayPal’s AUP, related to the job
10. Interaction with peers, other PayPal departments and law enforcement conducted in a professional manner.
11. Communicate with customers, verbally and written, in a professional manner.

Job Requirements
1. Education
- Bachelors’ degree or equivalent work experience preferred

2. Experience
- 1 year experience in an Internet company, financial institution or transaction processor preferred.
- Strong English communication skills and experience (E-mail & Phone).
- Experience using Microsoft Office products including: Excel, Word, Access, Outlook, and PowerPoint; command of Microsoft Excel.

3. Knowledge, Skills, and Abilities
- Ability to learn and adapt to new software technologies
- Strong working knowledge of PC based internet and software applications
- Command of external systems and software (The Internet, Microsoft Office - Outlook, Word, Excel)
-  Other Asian language such as Japanese, Korean, Thai, etc. preferred.
- Excellent analytical skills
- Ability to communicate effectively via email transmission by utilizing good writing skills, such as proper grammar and punctuation skills