|
|
公司要在上海建立一个亚太地区最大、即将成为全球最大的运作中心，base在上海，但提供的是面向全球的服务!
这个部门主要招哪些方面的人才：
有保证账户安全的Fraud Prevention Agent，有保证平台商品合规性的AUP Agent，有为客户解决问题的Customer Support Agent（English\Japanese\Mandarin\Cantonese），以及Account Review Agent、Business Support Agent、Compliance Agent……
职位要求是怎样的（因春节后就要入职，所以候选人必须已经毕业，谢谢理解！）：
该职位对大学专业及工作经验无特殊要求，只要您是正规院校本科以上学历即可申请，主要要求如下：
1、英语CET-6及以上水平，读写无障碍；
2、综合素质主要是指逻辑思维能力、人际沟通能力、语言表达能力、团队合作能力等；
3、至于职位所需知识，公司会给予新进员工规范的职前培训，且不会因为培训与员工签订任何附加协议；
4、喜欢与人沟通，乐于与客户打交道，积极热情！
这些职位的薪资待遇是怎样的：
应届生薪资待遇均在市场均价之上，且提供补贴、健身基金、培训基金……等多项福利。
工作地点在哪里：
上海张江高科技园区（地铁二号线张江站下来即到）
投递简历方式：
Name:helen
Mail: xiaomaoyun@126.com
Fraud Prevention Agent
I.GENERAL SUMMARY
Fraud Prevention Agents are required to work through a number of pre-determined fraud queues, kana email queues, and service requests to identify potentially fraudulent accounts and take all appropriate actions. Agents will complete their investigation using multiple resources including customer contact, contacting banks and credit card issuers, reviewing PayPal activity, eBay rating, phone matches, IP Search, and various websites, etc. Agents may be required to contact account holders - both senders and recipients - in order to verify the authenticity of transactions and/or activity. Finally, a variety of documentation may be reviewed including credit card statements, bank account statements and customer response, etc, in order to determine the legitimacy of the account and account holder.
II.SPECIFIC DUTIES
A.Contacting account holders in an effort to verify activity and mitigate loss
B.Responsible for working fraud queues, service requests and other item processing related to Spoof, Credit Card, ACH, IP Matches and other Fraud indicator queues on a daily basis.
C.Effectively identify problems and issues by performing relevant research using the appropriate tools.
D.Analyze account history and trends to make sure all appropriate restriction/dismissal decisions are made on each account reviewed.
E.Responsible for working assigned fraud and dispute queues, emails and service requests, as well as other fraud processing items on a daily basis.
F.Analyze account history and trends to take appropriate action on accounts.
G.Communicate effectively and concisely with all applicable parties in pursuit of resolution of cases in written form (when required) without spelling or grammatical errors and verbally interacting (when required) on a professional, mature level even in adverse situations.
H.Review PayPal accounts and determine the legitimacy of the account and account holder and associated risk. Methods to accomplish this include reviewing documentation including: customer contact, driver’s licenses, credit card statements, bank account statements, utility bills, transaction history, other fraud indicators, etc, various websites to confirm information on an account, message and customer history in Kana, and account information in Administrative tools.
I.Continually monitor cases and reports to identify trends and notify management of information gleaned from that activity.
J.Provide feedback to management regarding necessary changes and updates; including policies, upgrades, and potential queue changes.
K.Perform related duties as assigned.
III.Required Performance
A.Meet or exceed all published standards measured monthly and YTD
B.Maintain acceptable level of job discretion. Performance is evaluated against the ability to make judgment calls, the ability to make sound decision, a desire to make decisions, displaying a heightened level of accountability, demonstrating a sense of responsibility, confidentiality and professionalism.
C.Maintain acceptable level of teamwork by incorporating a positive attitude, being supportive in words and actions, embodying the core values of PayPal, and communicating with all levels both within the existing team & anyone outside the direct reporting structure.
D.Maintain acceptable level of commitment which includes more than just showing up for work, more than just performing expectations, seeking out additional responsibilities (not OT), volunteering for special projects, demonstrating dedication by working overtime and holidays if necessary to maintain adequate staffing levels, and identifying oneself as a go-to individual, flexibility with change and a passion for the product and company.
E.Attend company provided OFAC and BSA training and be in compliance with all regulations.
F.Pass certification testing within the first six months of employment and recertify annually (minimum certification score is 90%).
G.Maintain and promote a positive attitude while meeting productivity goals.
H.Continually display initiative to take on additional responsibilities toward professional growth.
I.Remain informed concerning current and future Push initiatives by completing and passing all related testing. |
|
发表于 2011-12-14 10:31:13
楼主