【招聘】外企500强急招商品合规分析专员

xiaomaoyun

Ebay公司要在上海建立一个亚太地区最大、即将成为全球最大的运作中心，base在上海，但提供的是面向全球的服务!

这个部门主要招哪些方面的人才：
有保证账户安全的Fraud Prevention Agent，有保证平台商品合规性的AUP Agent，有为客户解决问题的Customer Support Agent（English\Japanese\Mandarin\Cantonese），以及Account Review Agent、Business Support Agent、Compliance Agent……

职位要求是怎样的（因春节后就要入职，所以候选人必须已经毕业，谢谢理解！）：
该职位对大学专业及工作经验无特殊要求，只要您是正规院校本科以上学历即可申请，主要要求如下：
1、英语CET-6及以上水平，读写无障碍；
2、综合素质主要是指逻辑思维能力、人际沟通能力、语言表达能力、团队合作能力等；
3、至于职位所需知识，公司会给予新进员工规范的职前培训，且不会因为培训与员工签订任何附加协议；
4、喜欢与人沟通，乐于与客户打交道，积极热情！

这些职位的薪资待遇是怎样的：
应届生薪资待遇均在市场均价之上，且提供补贴、健身基金、培训基金……等多项福利。

工作地点在哪里：
上海张江高科技园区（地铁二号线张江站下来即到）

联系方式：
Name：helen
Mail：helen@hr-bearhunter.com

AUP Agent            

I. GENERAL SUMMARY
AUP Agents are required to work through a number of different tasks to identify and resolve Acceptable Use Policy violations.  Agents will complete their investigation using multiple resources including customer contact, reviewing PayPal activity, external activity on any associated websites, eBay activity, and other tools to link violating activity.  Agents may be required to contact account holders to identify content of transactions or other potential activity.  Agents are responsible for resolving various escalations and any allowed appeals while through the use of internal communication and case tools.  The AUP Agent will make a determination for the appropriate action to take on a particular review.  AUP Agents will be subject to material which some may consider offensive in performing the essential job duties of this position.  Agents will be required to stay current with PayPal’s Acceptable Use Policies and may be required to track or maintain various databases.  Flexibility to work non-traditional shifts.

II. SPECIFIC DUTIES
1. Responsible for ensuring customers are in compliance with the Acceptable Use Policy as outlined in our User Agreement.
2. Assist with the creation and maintaining of a comprehensive AUP compliance program including constantly enhancing processes and controls.
3. Effectively identifying and reporting policy violations based on the AUP decision matrix.
4. Processing queue items in a timely manner including Kana, Fraud Queues, Lead Reports, and SR queues.
5. Maintain a strong working knowledge of PayPal’s AUP.
6. Maintain professional interaction with PayPal personnel and customers at all times.
7. Assist management staff with monitoring and implementation of procedures that address policy modifications. Assist with needed modifications/clarifications in policy.
8. Analyze data for evidence of lack of compliance with the AUP and assist with correcting such deficiencies.
9. Create and report SAR filings.
10. Provide feedback to management regarding necessary changes and updates; including policies, upgrades, and potential workflow changes.
11. Maintain and promote a positive attitude while meeting production and quality goals.

III. JOB QUALIFICATIONS
1. Education
- Associate or Undergraduate degree or educational equivalent
2. Experience
-Experience in an Internet company, financial institution or transaction processor preferred.
-Strong English communication skills and experience (E-mail & Phone).
-Command of Microsoft Office products including: Excel, Word, Access, Outlook, and PowerPoint.
3. Knowledge, Skills, and Abilities
-Ability to learn and adapt to new software technologies.
-Strong working knowledge of PC based internet and software applications
-Proficiency in external systems and software (The Internet, Microsoft Office - Outlook, Word, Excel).
-Working Knowledge of internal systems & software (Kana, Intranet, Admin Tools, and Attack).
-Excellent research and investigation skills.
-Strong analytical skills and ability to practice good judgment.
- Other Asia language such as Japanese, Korean, Thai, etc. preferred.