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1.Customer Support Agent- 中文客服GENERAL SUMMARY Respond to customer inquiries via telephone communication and email transmission in an efficient and effective manner. Customer Service Agents support and troubleshoot Product issues as well as assist in determining resolution for customers. Investigation of customer accounts, transaction logs, bank accounts, bank statements and other customer specific information is used to resolve issues.
Please click the following link to find the Job Description in 51job
http://search.51job.com/job/48451035,c.html
2. Fraud Agent-反欺诈专员Job Responsibilities:
Fraud Prevention Agents are required to work through a number of pre-determined fraud queues, kana email queues, and service requests to identify potentially fraudulent accounts and take all appropriate actions. Agents will complete their investigation using multiple resources including customer contact, contacting banks and credit card issuers, reviewing PayPal activity, eBay rating, phone matches, IP Search, and various websites, etc. Agents may be required to contact account holders - both senders and recipients - in order to verify the authenticity of transactions and/or activity. Finally, a variety of documentation may be reviewed including credit card statements, bank account statements and customer response, etc, in order to determine the legitimacy of the account and account holder.
Please click the following link to find the Job Description in 51job
http://search.51job.com/job/47261797,c.html
3.Customer Support Agent- 英文客服GENERAL SUMMARY
Respond to customer inquiries via telephone communication and email transmission in an efficient and effective manner. Customer Service Agents support and troubleshoot Product issues as well as assist in determining resolution for customers. Investigation of customer accounts, transaction logs, bank accounts, bank statements and other customer specific information is used to resolve issues.
Please click the following link to find the Job Description in 51job
http://search.51job.com/job/46368905,c.html
4.AUP Agent-网站商品审核GENERAL SUMMARY
AUP Agents are required to work through a number of different tasks to identify and resolve Acceptable Use Policy violations. Agents will complete their investigation using multiple resources including customer contact, reviewing PayPal activity, external activity on any associated websites, eBay activity, and other tools to link violating activity. Agents may be required to contact account holders to identify content of transactions or other potential activity. Agents are responsible for resolving various escalations and any allowed appeals while through the use of internal communication and case tools. The AUP Agent will make a determination for the appropriate action to take on a particular review. AUP Agents will be subject to material which some may consider offensive in performing the essential job duties of this position. Agents will be required to stay current with PayPal’s Acceptable Use Policies and may be required to track or maintain various databases. Flexibility to work non-traditional shifts.
Please click the following link to find the Job Description in 51job
http://search.51job.com/job/49154716,c.html
5.Customer Support Agent – Japanese Speaker 日语客户服务专员
GENERAL SUMMARY
Respond to Japanese customer inquiries via telephone communication and email transmission in an efficient and effective manner. Customer Service Agents support and troubleshoot Product issues as well as assist in determining resolution for customers. Investigation of customer accounts, transaction logs, bank accounts, bank statements and other customer specific information is used to resolve issues.
Please click the following link to find the Job Description in 51job
http://search.51job.com/job/46838268,c.html
If you are interested in this position, please send your resume to sha-hire@ebay.com，来信请注明申请的职位
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发表于 2012-1-6 10:50:33