eBay paypal 招聘全职

PayPal-贝宝

PayPal 概况
•        全球排名第一的在线支付公司
•        在全球拥有1亿客户账户，于2010年创造了34亿美元的总收益
•        遍布全球190个国家和地区，让处于不同地域，使用不同语言和不同货币的人们可以进行在线买卖交易
•        是全球最大在线交易公司亿贝旗下的全资子公司
•        总部位于美国加利福尼亚州，在欧洲、美国、南美和亚洲都设有运营中心
•        在全球拥有超过16,000名员工， 其中上海超过600名
•        位于上海的亚太地区运营中心以英语、普通话、粤语及日语为亚太区客户提供服务

良好的薪酬福利：
•        基本工资
•        季度表现奖金
•        午餐补贴
•        翻班补贴
•        养老金
•        包括门诊和住院的医疗保险
•        年度体检
•        15天带薪休假加上公休假
•        工作满5年提供额外4个星期的休假
•        对在eBay工作超过6个月的员工提供教育支持
•        对于工作满一年的员工，为眼科，牙科和健身俱乐部的花费提供报销
•        生日礼物
•        结婚和生育礼物
•        运动和社交俱乐部

1.Customer Support Agent- 中文客服
GENERAL SUMMARY
Respond to customer inquiries via telephone communication and email transmission in an efficient and effective manner.  Customer Service Agents support and troubleshoot Product issues as well as assist in determining resolution for customers.  Investigation of customer accounts, transaction logs, bank accounts, bank statements and other customer specific information is used to resolve issues.

Please click the following link to find the Job Description in 51job
http://search.51job.com/job/48451035,c.html

2. Fraud Agent-反欺诈专员
Job Responsibilities:
Fraud Prevention Agents are required to work through a number of pre-determined fraud queues, kana email queues, and service requests to identify potentially fraudulent accounts and take all appropriate actions. Agents will complete their investigation using multiple resources including customer contact, contacting banks and credit card issuers, reviewing PayPal activity, eBay rating, phone matches, IP Search, and various websites, etc. Agents may be required to contact account holders - both senders and recipients - in order to verify the authenticity of transactions and/or activity. Finally, a variety of documentation may be reviewed including credit card statements, bank account statements and customer response, etc, in order to determine the legitimacy of the account and account holder.

Please click the following link to find the Job Description in 51job
http://search.51job.com/job/47261797,c.html

3.Customer Support Agent- 英文客服
GENERAL SUMMARY
Respond to customer inquiries via telephone communication and email transmission in an efficient and effective manner. Customer Service Agents support and troubleshoot Product issues as well as assist in determining resolution for customers. Investigation of customer accounts, transaction logs, bank accounts, bank statements and other customer specific information is used to resolve issues.

Please click the following link to find the Job Description in 51job
http://search.51job.com/job/46368905,c.html



4.AUP Agent-网站商品审核
GENERAL SUMMARY
AUP Agents are required to work through a number of different tasks to identify and resolve Acceptable Use Policy violations.  Agents will complete their investigation using multiple resources including customer contact, reviewing PayPal activity, external activity on any associated websites, eBay activity, and other tools to link violating activity.  Agents may be required to contact account holders to identify content of transactions or other potential activity.  Agents are responsible for resolving various escalations and any allowed appeals while through the use of internal communication and case tools.  The AUP Agent will make a determination for the appropriate action to take on a particular review.  AUP Agents will be subject to material which some may consider offensive in performing the essential job duties of this position.  Agents will be required to stay current with PayPal’s Acceptable Use Policies and may be required to track or maintain various databases.  Flexibility to work non-traditional shifts.

Please click the following link to find the Job Description in 51job
http://search.51job.com/job/49154716,c.html


5.Customer Support Agent – Japanese Speaker 日语客户服务专员

GENERAL SUMMARY
Respond to Japanese customer inquiries via telephone communication and email transmission in an efficient and effective manner.  Customer Service Agents support and troubleshoot Product issues as well as assist in determining resolution for customers.  Investigation of customer accounts, transaction logs, bank accounts, bank statements and other customer specific information is used to resolve issues.  

Please click the following link to find the Job Description in 51job
http://search.51job.com/job/46838268,c.html



If you are interested in this position, please send your resume to sha-hire@ebay.com，来信请注明申请的职位

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