EMC公司招聘倒班英语客服

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EMC公司招聘倒班英语客服

Scheduling and Dispatch Specialist (Contractor) - 倒班英语客服  

General  Summary

Provides front end non-technical support for EMC's Internal and External Customers. Follows call handling procedures to ensure excellence in customer service.

Job Description
-Handling incoming communication from customers and internal support groups regarding technical issues
-Schedule onsite visits of engineers and spare parts delivery
-Keeping records of all activities in the reporting system
-Dispatching problems timely to the relevant Support Groups
-Manage notifications for escalations

SKILLS

-Education Required: College or above
-Fluent communication skills in English, CET-6 or above preferred
-Excellent verbal and written communication skills and professional telephone manner
-Working knowledge of Microsoft Applications such as Excel/Outlook
-Working experience in Call Center or Shared Service preferred
-Ability to work under pressure
-Logical thought processes and ability to drive total quality management
-Ability to multitask
-Confidence in holding cold calls
-Ability to negotiate/influence
-As a 24*7*365 organization, shift work, holidays, weekends responsibilities is required.

If you are interested in this position, please send your resume with the title “ ***(Your name) + S&D Specialist” to Maggie.Fu@emc.com. 这是个全职的工作哦！