【招聘】EMC应届生招聘

勤快张明

本职位适合刚毕业和毕业一年之内的应届生，对英语有一定要求，请感兴趣的发简历至mark.wu@emc.com

职位具体如下：
==========================================
Requisition ID:        TBD
Job Title/Grade:        Associate Technical Support Engineer
Team:        CS_GSAP

Key Skill Requirements:       
•        Candidate with 0-18 months  working experience
•        Fluent English
•        Associate’s Degree (Technical)
•        Good Communication Skills

Principal Duties and Responsibilities:
•Provides basic technical support to internal, domestic and internationa
l EMC customers within the call center.
•Works as part of a team ensuring smooth transitions for customer and fi
eld reported software issues. •Responsible for sharing all acquired know
ledge concerning problem resolution with field, and other departments as appro
priate. Contributes to centralized problem identification and resolution datab
ase.
•Monitors and tracks all software service calls, provides call status up
dates at regular intervals and communicates status to customers using Customer
Service Call Tracking Databases.
•Represents EMC in a professional manner to the customer and EMC field p
ersonnel at all times.
•Performs other related duties as assigned.

Skills and Education:
•Incumbent should possess a basic, working knowledge of major operating
system software such as UNIX, NT, HPUX, SUN Solaris or AIX. Some positions may
also require a working knowledge of MVS.
•Computer systems – Prefer knowledge of CPU, memory, busses, I/O, devic
e drivers, buffering, job scheduling, virtual memory, file systems and file sy
stem structure
•Networking –Prefer knowledge of TCP/IP, Ethernet, addressing, mapping,
flow control, naming, routing/traffic
•Databases – Prefer knowledge of relational and hierarchal, design, fil
e system organization and indexing
•Understanding of Storage industry (Storage management, Storage Architec
ture, Business Continuity)
•Incumbent should possess solid organizational, interpersonal, communica
tion, telephone and presentations skills.
•Incumbent should demonstrate the ability to assess and respond appropri
ately to customer issues in a professional manner.
•Incumbent should possess systematic thinking skills, including the unde
rstanding of architectures and interconnectivity

•Incumbent should demonstrate the ability to think critically and effici
ently troubleshoot problems/issues



•Education Required:  Associate’s Degree (Technical)
•Experience Required:  0-2 Years
•Physical Requirements:  No