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Miele(美诺电器有限公司)
德国美诺Miele是全球最顶级的家用电器公司，具有深邃而精致的历史文化及强大的背景和实力。“不断超越”的理念内涵也成就了我们100多年来对品质的精益求精，对创新的狂热追求，对设计的日臻完美，以及对所有忠实客户的真挚呵护……更成就了如今在全球家电行业中的显赫地位，成为全球顶级豪宅重要的标志性象征元素，吸引着全球最高端消费人群的追捧及青睐。
我们自1899年成立至今，公司业绩始终保持着稳步而良性的增长，目前在全球范围内已经拥有47家海外分公司，超过一万六千多名员工。随着公司在中国业务的飞速发展，我们需要更多的“我们”加入这一久负盛名的跨国公司。如果您愿意接受挑战并且完全适应快速发展的环境，公司将提供富有竞争力的薪酬福利及培训发展的机会，并提供个人发展的舞台。（详情请参见我们的招聘启事）
Miele is the most prestigious and well-known luxury brand in the world with an impressive range of products in the household appliance industry. Founded in 1899, the philosophy of our company is still ‘Forever Better’, which is based on the company founders’ shared dream, zealous pursue and obsession for uncompromising quality and improvements.
Today, with more than a century of innovation, history and heritage, this dream is continued by more than 17,000 employees around the world. We build and bridge timeless elegance, design and technology to enhance customers living pleasure.
With the rapid business growth in China, we are looking for talented individuals to join a truly multinational and diverse team. If you are willing to take the challenges and have the perfect qualifications to succeed in a fast-paced environment, please look at current opening positions for more information.
Job Description: Customer Service Representative （Shanghai/Beijing）
Customer Service Representative
客服代表
Job Responsibility:
岗位职责
a、 Educate customers on proper use and care of Miele products.
向客户提供产品使用及保养的介绍
b、 Provide application training of Miele products to customer.
为客户提供产品的使用培训
c、 Handle typical business cases to ensure satisfaction of consumers, e.g.
相关服务的提供以提升服务满意度
Service requests,
服务需求
Complaints,
客户投诉
Orders,
客户订单
Information requests,
产品及相关信息咨询
Arrange appointments with the consumer
上门服务
d、 Sell Miele accessories, care collection and service products.
美诺配件及售后服务的销售
e、 Conduct happy call and generate customer satisfaction KPI report
客服中心电话的处理及客户满意度KPI报告的制作
f、 Make call center activities related reports.
客服中心相关报告
g、 Backup of Service Admin (Spare parts management, Maintain consumer database).
服务行政类工作（配件管理，客户信息的维护）
诚意招聘热爱生活，性格开朗，善于沟通的应届毕业生加入百年高端电器品牌美诺在中国的服务团队
Job Description: Order Specialist （Shanghai/Beijing）
Key tasks: (to be performed in alignment with global guidelines)
a、 Handling customer and consumer order in CRM&NAVISION system.
b、 Coordinating with customer about order confirmation, shipping request etc.
c、 Provide stock list on time and accurately.
d、 Handle typical business cases to ensure satisfaction of consumers, e.g.
Product quality,
Delay in delivery,
Orders,
Information requests,
Work closely with related department.
e、 Tracking orders, shipments and installation
f、 Service Admin work (Spare parts management, Detergent &Accessories sell).
Job Description: Service Engineer（Shanghai/Beijing）
Job Responsibility:
岗位职责
Perform timely and thorough completion of troubleshooting, diagnostics and repairs
及时诊断发现并修理故障
Educate consumer on proper use and care of Miele products
向客户提供产品使用及保养的介绍
Sell Miele accessories, care collection and service products
美诺配件及售后服务的销售
Handle and register consumer complaints
客户投诉的处理及登记
Communicate proactively
主动积极与客户沟通
Keep technical knowledge up to date by regular completion of training modules
定期完成培训模块课程以确保技术知识的时时更新
Provide feedback on technical training experiences to help improve training program
提供培训课程体验反馈以不断提升培训质量
Carry out safety tests
执行安全测试
Manage and optimize spare part stock
管理并优化配件库存管理
Administrative tasks such as daily report, expense report, etc.
相关行政工作如日报表及费用报告
诚意招聘热爱生活，性格开朗，善于沟通的应届毕业生加入百年高端电器品牌美诺在中国的服务团队
上海请投递至：hr-Shanghai@cn.miele.com
北京请投递至：hr-beijing@cn.miele.com
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发表于 2015-4-10 08:37:59
楼主