[eBay全职] 客户服务专员 Acct Support Agent

lemonie

[eBay全职] 客户服务专员 Acct Support Agent
本职位面相应届生招聘，需要有德语读写能力。
办公地点靠近人民广场，环境好，福利佳，团队成员nice，有利成长。
简历请投递至：china-hire@ebay.com。

General Summary:
Proactive communicate with customer or respond to customer inquiries via email/phone in an efficient and effective manner in Mandarin and/or English. German reading skill is must.
Specific Duties:
1. Respond to email/phone inquiries routed to Customer Support, solve customer’s inquiry timely
2. Outreach customers with product information and site navigation in Mandarin and English.
3. Exercise judgment in the examination, interpretation, and decisions concerning the resolution of problems.
4. Summarize and provide customer feedback to management.
5. Accurately record customer trends using the online tracking tool.
6. Perform related duties as assigned.
Job Requirements
1. Good Mandarin speaking capability.
2. Good oral and written English skills.
3. Good German reading skills.
4. Diploma holder or equivalent work experience preferred.
5. Experience in an Internet company, Customer service representative preferred.
6. Strong proficiency with Microsoft Office and the Internet
7. Team work, good communication skills and self-motivated