[eBay全职] Account Management Specialist 2

lemonie

本职位上海，深圳各招一个。Prefer 2年以上客户管理经验。
上海工作地点：上海市延安东路618号东海商业中心
深圳工作地点：深圳市福田区中心四路1号嘉里建设广场
请直接发英文简历至 china-hire@ebay.com

• Manage 150-250 eBay power sellers in China, responsible for solving their day-to-day issues and requests
• Closely monitor the managed sellers’ performance on item quality, policy compliance, trading behaviors, shipping efficiency, and sales trend.
• Drive sustainable business growth for high quality China sellers and help to maintain a healthy power seller community
• Support high performing sellers to become trustworthy top sellers and promote them to the top sellers club
• Build and maintain rapport with the power sellers, provide education on selling skills, best trading practices, business strategy, etc.

Experience and Qualification
Bachelor degree or higher in Business, Economics, Management or related is preferred
2+ years working experience in customer service, account management, or sales related positions
Experience in e-commerce, online trading, Internet, import and export, logistics is highly preferred
Fluency in Mandarin and English, Cantonese is a plus

Other Competencies
Customer first and service mindset
Excellent interpersonal and communication skills, ability to deal with a variety of people
Self-disciplined and able to learn and work with minimal supervision
Strong influencing and negotiation skills
Open minded and innovative
Good team player and willing to take initiatives
Hands-on, result driven and process oriented