[eBay全职] 德语客服

lemonie

本职位上海，深圳各招一个。Prefer 2年以上客户管理经验。
上海工作地点：上海市延安东路618号东海商业中心
深圳工作地点：深圳市福田区中心四路1号嘉里建设广场
请直接发英文简历至 china-hire@ebay.com
Position: Acct Support Agent 2

General Summary:
Proactive communicate with customer or respond to customer inquiries via email/phone in an efficient and effective manner in Mandarin and/or English.
Specific Duties:
1. Respond to email/phone inquiries routed to Customer Support, solve customer’s inquiry timely
2. Outreach customers with product information and site navigation in Mandarin and English.
3. Exercise judgment in the examination, interpretation, and decisions concerning the resolution of problems.
4. Summarize and provide customer feedback to management.
5. Accurately record customer trends using the online tracking tool.
6. Perform related duties as assigned.
Job Requirements
1. Good Mandarin speaking capability.
2. Good oral and written English skills.
3. Good German reading skills.
4. Diploma holder or equivalent work experience preferred.
5. Experience in an Internet company, Customer service representative preferred.
6. Strong proficiency with Microsoft Office and the Internet
7. Team work, good communication skills and self-motivated