Customer Service Consultant General Functions and Task -The primary objective of the Consultants’ role is to provide quality telephone customer service whilst meeting the Key Performance Indicator’s required during the customer service process -Providing superior telephone customer service to our private customers, travel agencies and corporate clients regarding (but not limited to); 1.General information/assistance 2.Demonstrated sales initiative by converting customer service enquiries into sales 3.Special service requests 4.Make reservations/bookings 7.Lufthansa Miles & More Frequent Traveler Program 8.Other Lufthansa related inquiries Knowledge/Experience Requirements -Fluent in Mandarin, Cantonese and English languages -Proven customer service skills (service centre experience preferred) -Demonstrated understanding of and ability to meet Key Performance Indicators in a customer service/sales environment -Good conceptual reasoning/ability to learn -Excellent interpersonal skills -Strong verbal and written communication skills -Self motivated and self-driven -Team player with a service mentality -Reliable, initiative, stress tolerant, and flexible -接收客户来电垂询，通过电话向客户提供机票预订及销售服务。 -通过电话向客户提供咨询服务，包括汉莎航空公司及其合作伙伴经营的各类的航空运输产品及服务。 -服务对象包括直客，代理商，协议公司客户，常旅客计划会员。 德国汉莎航空相信高品质的服务源于优秀的员工，公司以人为本，将为员工提供完善的培训发展计划与福利保障，欢迎喜爱航空业的您加入德国汉莎航空。简历请注明“申请德国汉莎航空客户服务顾问”email到公司邮箱。
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发表于 2008-10-20 12:11:24