该职位为Ebay的正式员工，合同和Ebay直接签订，第四季度职位，空缺有限，招满即止，
欢迎2009年毕业的应届生前来应聘，08年之前毕业的亦欢迎，尚未毕业的因无法签订正式
劳动合同请暂时不要投递，可另关注公司实习职位！
eBay (NASDAQ:EBAY; http://www.ebay.com是全球最大的交易网站之一。经过十年的发展
，eBay 成长为历史上发展最快的公司之一。目前eBay在全球33个国家和地区设有分支机构
，拥有超过2.12亿注册用户，被誉为全球互联网上最受欢迎的购物网站。
PayPal是eBay旗下的一家公司。PayPal服务建立在现有的银行账户和信用卡的金融基础设
施之上，致力于让个人或企业通过电子邮件，即可安全、轻松的在线支付和接收款项。
该职位为eBay旗下PayPal Operation center招聘，职位分别是：
1、英语反欺诈专员；
2、粤语+英语客服专员；
3、日语+英语客服专员；
联系方式：
Name：helen
Mail: helen@hr-bearhunter.com
Phone : 13917446908
工作地点：
上海张江高科技园区（地铁二号线张江站下来即到）
大学专业和工作经验要求：
该职位对大学专业及工作经验无要求，但是语言要求和综合素质要求非常高，公司会给予
新进员工规范的职前培训。
语言要求：
1、英语反欺诈专员要求英语流利，和外籍人士口语交流无障碍；
2、粤语+英语客服专员要求粤语达到母语程度，英语交流无障碍；
3、日语+英语客服专员要求日语、英语流利，交流无障碍；
JOB TITLE:Fraud Prevention Agent
I.GENERAL SUMMARY
Fraud Prevention Agents are required to work through a number of pre-determine
d fraud queues, kana email queues, and service requests to identify potentiall
y fraudulent accounts and take all appropriate actions. Agents will complete
their investigation using multiple resources including customer contact, conta
cting banks and credit card issuers, reviewing PayPal activity, eBay rating, p
hone matches, IP Search, and various websites, etc. Agents may be required to
contact account holders - both senders and recipients - in order to verify th
e authenticity of transactions and/or activity. Finally, a variety of documen
tation may be reviewed including credit card statements, bank account statemen
ts and customer response, etc, in order to determine the legitimacy of the acc
ount and account holder.
II.SPECIFIC DUTIES
A.Contacting account holders in an effort to verify activity and mitigate loss
B.Responsible for working fraud queues, service requests and other item proces
sing related to Spoof, Credit Card, ACH, IP Matches and other Fraud indicator
queues on a daily basis.
C.Effectively identify problems and issues by performing relevant research usi
ng the appropriate tools.
D.Analyze account history and trends to make sure all appropriate restriction/
dismissal decisions are made on each account reviewed.
E.Responsible for working assigned fraud and dispute queues, emails and servic
e requests, as well as other fraud processing items on a daily basis.
F.Analyze account history and trends to take appropriate action on accounts.
G.Communicate effectively and concisely with all applicable parties in pursuit
of resolution of cases in written form (when required) without spelling or gr
ammatical errors and verbally interacting (when required) on a professional, m
ature level even in adverse situations.
H.Review PayPal accounts and determine the legitimacy of the account and accou
nt holder and associated risk. Methods to accomplish this include reviewing d
ocumentation including: customer contact, driver’s licenses, credit card sta
tements, bank account statements, utility bills, transaction history, other fr
aud indicators, etc, various websites to confirm information on an account, me
ssage and customer history in Kana, and account information in Administrative
tools.
I.Continually monitor cases and reports to identify trends and notify manageme
nt of information gleaned from that activity.
J.Provide feedback to management regarding necessary changes and updates; incl
uding policies, upgrades, and potential queue changes.
K.Perform related duties as assigned.
III.Required Performance
A.Meet or exceed all published standards measured monthly and YTD
B.Maintain acceptable level of job discretion. Performance is evaluated again
st the ability to make judgment calls, the ability to make sound decision, a d
esire to make decisions, displaying a heightened level of accountability, demo
nstrating a sense of responsibility, confidentiality and professionalism.
C.Maintain acceptable level of teamwork by incorporating a positive attitude,
being supportive in words and actions, embodying the core values of PayPal, an
d communicating with all levels both within the existing team & anyone outside
the direct reporting structure.
D.Maintain acceptable level of commitment which includes more than just showin
g up for work, more than just performing expectations, seeking out additional
responsibilities (not OT), volunteering for special projects, demonstrating de
dication by working overtime and holidays if necessary to maintain adequate st
affing levels, and identifying oneself as a go-to individual, flexibility with
change and a passion for the product and company.
E.Attend company provided OFAC and BSA training and be in compliance with all
regulations.
F.Pass certification testing within the first six months of employment and rec
ertify annually (minimum certification score is 90%).
G.Maintain and promote a positive attitude while meeting productivity goals.
H.Continually display initiative to take on additional responsibilities toward
professional growth.
I.Remain informed concerning current and future Push initiatives by completing
and passing all related testing. |
发表于 2009-10-27 19:46:57
楼主