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林德集团
世界500强集团--林德集团，作为全球领先的气体和工程集团，业务遍及全球73个国家， 总雇员超过50,000 人；2006全球业务收入超过120亿欧元，在大中华区年业务收入超过40亿人民币。林德集团的战略以收益型成长和通过前瞻性的产品和服务不断拓展国际业务为重点。
气体事业部
林德集团是全球气体市场的领导者，提供种类广泛的压缩和液化气体以及各种化学产品，因此我们是众多行业不可或缺的重要合作伙伴。林德气体运用领域涉及钢铁生产、提炼、化学加工、环境保护、焊接、食品加工、玻璃生产和电子行业。我们同时也大力发展快速增长的医疗业务（如医用气体）和生态氢技术的研发。
工程事业部
我们的工程业务部在全世界的运营都非常成功。工程业务部的重点在一些新兴但潜力巨大的市场，如石蜡厂、天然气厂、空气分离厂以及氢气和合成气厂。我们是唯一一家在整体工厂的规划、项目开发和建设方面拥有广泛工程专业知识的气体公司。林德工程设备的应用领域非常广泛，如石化和化学行业、精炼厂和肥料厂、空气煤气的回收、生产氢气和合成气、天然气加工和制药行业。
林德在中国
林德集团在中国提供的产品涉及气体相关方案和工程服务。中国地区业务年收入超过30亿人民币，年增长率保持在20%-25%。中国总部设在上海，林德是第一个进入中国市场的国际气体公司，为中国经济的高速增长贡献重要力量。
在过去的多年里，林德同中国经济的主要推动者在电子学、冶金、制造业、化学和石化行业建立了战略伙伴关系。不断调整自身以适应重要行业的增长模式，今天的林德已经在中国的东部和沿海地区的主要工业聚集地拥有20 个全资公司、28 个合资公司以及105 套运行设备，员工数量超过2000 人。
跟随全球发展足迹以及在中国20 多年经验，林德集广泛的本土市场知识和国际专业技术于一体，并专心致志于在中国的长期投资和发展计划。
招聘职位：Customer service 客服人员
工作地点：shanghai 上海
招聘人数：10
Principal responsibilities主要职责
- Take customers’ orders and liaise with other order taking functions to ensure that customers needs are satisfied through a single point of contact, inform the customer promptly in case of delays or problems to ensure full adherence to agreed SLAs
- Accurate identification and recording of customer enquiries with appropriate ownership and resolution by all current and future on-line systems including those which interact with other departments
- Take responsibility to ensure accurate billing is provided to customer in a timely and consistent manner
- Take responsibility to manage credit note under company policy to ensure the non-value added activity and service failure are made minimum
- As the complaint coordinate to deal with each complaint/claim from customer to ensure the action plan occurred and feedback to customer timely and effectively
- Organize customer survey and report results to business management team for further customer needs
- Receive sales enquiries and request for information / quotation (list price), across all market sectors, providing technical / product details where possible and to deal with each enquiry courteously and efficiently. Where they require the involvement of a Sales Representative it is essential that the message is passed on and that it is followed up to ensure appropriate action taken to customers’ satisfaction.
- Providing related sales support as required
- Perform other assignments and duties as required by his / her supervisors or the company.
Required qualifications资质要求
- Excellent oral and written communications skills
- Good interpersonal skill
- Available to accept flexible working hours
- Cantonese and English skill
- Accuracy and high concentration skills
Please contact (86-21)50301577 or send us your resume to hr@cn.gases.boc.com for application. |
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发表于 2008-1-7 11:06:04