上海微创软件有限公司——日语客户服务专员

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上海微创软件有限公司——日语客户服务专员
Responsibility:
1.        Working in a multi-language environment, provides 1st tier support to end user via telephone, email, voicemail and remote assistance
2.        Communicate and cooperate with IT department to help end user resolve issue
3.        Provide effective resolution
4.        Resolve basic technical issue. Such as: Software, Hardware, Printer, OS, Office, VPN, Network and etc…
5.        Process and follow the tickets in system
6.        Basic IT operation management, such as: user management, share folder, mailbox and account. Communicate with end user
7.        Abide to  company IT policy and customer service agreement
8.        Adapt to various business requirement.
Requirement:
1.        College degree or above
2.        Good oral and written communication skill
3.        Good customer service skill
4.        Good typing skill
5.        Time management skill
6.        Fluent Japanese (日语一级或相当的水平)， Mandarin, English reading and writing skill
7.        Willing to share the knowledge with peers
8.        Good documentation skill
9.        Work with pressure and good analysis ability
10.        Good Computer skill
说明：
1.        专业要求：日语。证书要求：日语一级（口语熟练）
2.        欢迎应届生投递，有日语客户服务经验者更佳。
3.        简历投递邮箱：yqlu@wicresoft.com   （标题格式：应聘日语客服-姓名-学校）

上海微创软件有限公司是上海市政府和微软公司共同投资创立的以IT外包和服务为核心的新型综合型软件企业，是微软在中国投资的最重要的合资公司。公司的总部在上海，同时在北京和深圳都设有分公司，您可以访问我们官网来深入了解http://www.wicresoft.com